FAQ
Clear answers, no fluff.
How Manorway Rentals works, who's in control, and what to expect.
Getting started
Who is Manorway Rentals for?
AI-Drafted • Human-Reviewed • Landlord-Controlled
Small landlords with 1 to 20 doors across single-family homes, duplexes, triplexes, and fourplexes. We are not built for institutional apartment operators, HOA boards, or short-term rental hosts.
Can I really run my rentals through this if I am brand new to being a landlord?
AI-Drafted • Human-Reviewed • Landlord-Controlled
Yes. The platform is designed for owner-operators who do not have a property management background. The AI team drafts everything — listings, screening summaries, notices, rent reminders, work orders — and you approve before it goes out. You learn the work by reviewing the drafts, not by reading a 400-page property management textbook.
How long does setup take?
AI-Drafted • Human-Reviewed • Landlord-Controlled
Most landlords with 1 to 5 doors are running their first rent reminder within a day. Adding a property is a single form: address, unit count, current rent, lease end date, tenant contact info. The AI team takes it from there.
The AI team
Who are Mira, Owen, Lena, Diego, and Rachel?
AI-Drafted • Human-Reviewed • Landlord-Controlled
They are the five named AI co-pilots that handle different parts of your rental operation. Mira drafts tenant communications and leasing work. Owen handles rent, late fees, and bookkeeping. Lena knows your state landlord-tenant law and fair housing rules. Diego dispatches maintenance vendors. Rachel handles after-hours tenant calls and triage. They are the same five agents that run HOAs through our sibling product, Manorway, with rental-specific prompts and tools layered on.
Does the AI ever do anything without me approving it?
AI-Drafted • Human-Reviewed • Landlord-Controlled
No. The AI drafts. You approve. Every notice served, every payment reminder sent, every vendor dispatched, every lease drafted — all of it goes through your approval queue first. You see the draft, you see the reasoning, and you decide whether it ships.
What if the AI gets something wrong?
AI-Drafted • Human-Reviewed • Landlord-Controlled
Every action and recommendation is logged with the reasoning behind it. If a draft is wrong, you reject it before it goes out. If something does slip through, the audit trail shows exactly what the AI proposed, what was approved, and when — so you can correct course and we can improve the prompts.
Compliance and the law
Does the platform know my state landlord-tenant law?
AI-Drafted • Human-Reviewed • Landlord-Controlled
Lena, the compliance co-pilot, is trained on state landlord-tenant law including required notice periods, security deposit limits, fair housing rules, and eviction process. She cites her sources. We are not lawyers — for actual legal disputes you should consult one — but for the routine compliance work (notice timing, deposit handling, lease language) Lena is your first line of defense.
What about fair housing?
AI-Drafted • Human-Reviewed • Landlord-Controlled
Lena reviews every screening summary and tenant communication draft for fair housing compliance. If a draft contains language that could be interpreted as discriminatory under the Fair Housing Act, she flags it before you ever see it. You approve every communication, but you are not the only set of eyes.
Are screening reports legal in my state?
AI-Drafted • Human-Reviewed • Landlord-Controlled
Yes — we integrate with screening providers that follow FCRA and state-specific rules. Lena also reviews the final adverse-action notice if you decline an applicant based on the screening report.
Rent collection and your money
Does Manorway ever hold my rent?
AI-Drafted • Human-Reviewed • Landlord-Controlled
No. Never. Your tenant pays into a Stripe account in your name. Stripe sweeps the funds to your bank in 2 to 3 business days. Manorway is the ledger and the AI brain that runs your operation, not the bank. We are not a money transmitter, we do not have an FBO account, and we cannot touch your funds because they never enter a Manorway account. This is a deliberate brand position, not a future plan we will change.
Why does that matter to me as a landlord?
AI-Drafted • Human-Reviewed • Landlord-Controlled
Three reasons. First, you have a mortgage auto draft on the 1st of the month and you need that rent in your bank by the 3rd. We are not sitting on a 25 day float. Second, you are not exposed to a sponsor bank compliance review freezing your funds (this has happened to landlords on other platforms when their fintech partner had a regulator question). Third, our incentives are clean. We earn $0 if your rent moves slowly or quickly. We charge a flat per door subscription, not a piece of your float.
How do tenants actually pay?
AI-Drafted • Human-Reviewed • Landlord-Controlled
ACH from a bank account is the default and costs $5 or less per payment (passed through from Stripe). Card is optional with a passthrough convenience fee paid by the tenant. We are adding both methods through Stripe Connect, the same payments rail used by Airbnb, Lyft, and Shopify.
How do I pay vendors, contractors, and utilities?
AI-Drafted • Human-Reviewed • Landlord-Controlled
You pay from your bank, exactly the way you do today. Manorway records every payment, attaches the receipt (snap a photo, vision OCR reads it), categorizes it for your Schedule E, and reconciles it against your bank feed automatically. We never sit between you and your vendors. Later we will offer optional one click ACH out from your own bank, but the money never routes through Manorway.
What happens to my security deposits?
AI-Drafted • Human-Reviewed • Landlord-Controlled
They stay where state law requires them to live, which in Washington (RCW 59.18.270), California, and New York means a segregated trust account in your name. Manorway tracks the deposit balance against the tenancy, generates the move out statement, and reminds you of the statutory return window. We do not hold the deposit. You do, in the bank account your state requires.
Pricing and plans
What are the two pricing tiers?
AI-Drafted • Human-Reviewed • Landlord-Controlled
Platform at $15 per door per month ($29 monthly minimum). You operate, the AI team drafts. Managed at $59 per door per month plus a flat $400 leasing fee per turnover ($99 monthly minimum). A dedicated Manorway operator handles day-to-day with the AI team — you check in once a month.
Is there a free trial?
AI-Drafted • Human-Reviewed • Landlord-Controlled
Early-access customers get the first month free on Platform, and the first 60 days at Platform pricing if they pick Managed. Once we exit early access, we will publish a standard trial offer.
Are there any hidden fees?
AI-Drafted • Human-Reviewed • Landlord-Controlled
No setup fees, no contract minimums beyond the monthly minimum, no maintenance markups, no monthly per-tenant charges. Managed has the $400 flat leasing fee per turnover (which replaces the traditional 50 to 100 percent of one month rent that PMs charge). Renewals are included.
Showings, inspections, and on-site work
Do you do property showings and inspections?
AI-Drafted • Human-Reviewed • Landlord-Controlled
Not directly — and that is how we keep the per door fee flat. Manorway is remote first by design. For the parts that need a body on site — showings, move-in and move-out walkthroughs, periodic inspections, photo documentation — you have three options, and you only pay when you use them. You can handle it yourself, tap our vetted local network of real estate agents and licensed inspectors at pass through rates ($50 to $100 per hour, billed directly by them to you, no Manorway markup), or use self tour technology with smart locks plus ID verification where the property fits. Most landlords mix and match.
Why don't you bundle showings into your fee like a traditional PM?
AI-Drafted • Human-Reviewed • Landlord-Controlled
Because most owners do not need a leasing agent every month, and bundling means you pay for it whether or not you use it. Traditional property managers fold this into the 8 to 12 percent of rent they take — you pay roughly a $200 monthly subsidy for the occasional showing or inspection. We unbundle it. You get a flat per door fee for the work that scales (rent, communications, compliance, accounting, dispatch) and direct pass through pricing for the work that does not. When you need a body on site, you pay the local pro at their rate, once.
How do you find a local agent or inspector for me?
AI-Drafted • Human-Reviewed • Landlord-Controlled
We maintain a vetted network of local real estate agents, licensed inspectors, and trusted property runners across our markets. When you need someone, your operator (on Managed) or the platform (on Platform) surfaces the best fit. You approve, they get dispatched, and they bill you directly at their hourly rate. We never mark it up and we never take a kickback. The contractor is yours — their license, their insurance, their direct number if something needs follow up.
What if there is no local pro in my area yet?
AI-Drafted • Human-Reviewed • Landlord-Controlled
We add markets as customers add doors. If we do not have a vetted runner in your zip code yet, we will help you source and vet one, then add them to the network for future jobs. In the meantime, the DIY path is always open and Mira can coordinate showings with the tenant directly on your behalf.
Switching from a property manager
I already use a traditional property manager. How does this compare?
AI-Drafted • Human-Reviewed • Landlord-Controlled
Traditional PMs typically charge 8 to 12 percent of monthly rent collected plus 50 to 100 percent of one month rent as a leasing fee plus $100 to $350 for renewals. On a $2,000 single-family rental with one turnover per year, that is roughly $3,400 to $4,650 per year. Manorway Rentals Managed on the same property is $59 per month plus a $400 leasing fee — roughly $1,108 per year. You save around $3,000 per door per year, and you get the AI team in addition to a human operator.
What about my existing leases and tenant relationships?
AI-Drafted • Human-Reviewed • Landlord-Controlled
Existing leases roll over unchanged. We import the lease, the tenant contact info, the rent amount and due date, and the security deposit. Your tenants get a notice of the change, a new tenant portal login, and the same human (you, or your Manorway operator) for their questions.
Security and data
Where does my data live?
AI-Drafted • Human-Reviewed • Landlord-Controlled
Tenant and property data lives in a Supabase Postgres database with row-level security scoped to your account. We use AWS for storage and have a SOC 2 path on the roadmap once we are out of early access. Sensitive data (background reports, banking info) is encrypted at rest and never logged.
Can the AI see my tenants private information?
AI-Drafted • Human-Reviewed • Landlord-Controlled
The AI team has access to the data it needs to do its job and nothing more. Owen sees rent and payment history. Lena sees screening reports. Diego sees maintenance requests and vendor invoices. Mira sees lease terms and tenant contact info. Cross-domain access is limited to the specific workflow it serves.