What we do. What stays yours.
Line by line, on every part of running a rental. No surprises in either column — including the parts we do not do at all.
The division of labour
Manorway is software and a team of AI agents working under your name. You stay the manager of record on your own doors. The agents draft, prepare, track and file. The decisions, the signature and the money stay with you. That boundary does not move, and it is the whole reason this is safe to hand a rental to.
Filling a vacancy
Mira- Drafts the listing in your voice and publishes it to the marketplaces you pick
- Flags a unit that has gone vacant with no listing up
- Reads every application and writes the screening summary on your criteria
- Runs the summary past Lena for fair housing language before you see it
- →Set the rent, and set the screening criteria
- →Show the unit, or set up a self tour
- →Choose the tenant
The lease and the paperwork
Theo- Drafts the lease, the addendum and the notice against the law at that address
- Watches the term and has the renewal drafted before the notice deadline
- Sends it for e-signature and tells you who it is still waiting on
- Files every signed record, and builds the move in and move out condition report
- →Read it, and sign it
- →Hold the signing conversation with your tenant
- →Walk the unit at move in and move out
Rent coming in
Owen- Collects rent by Stripe ACH straight into your account, with autopay for tenants who want it
- Spots a miss the morning it happens and drafts the reminder, then the late notice, then the pay or quit notice
- Applies your late fee rule inside the grace period your state allows
- Holds the deposit ledger against the tenancy
- →Set the grace period and the late fee policy
- →Approve each notice before it goes out
- →Decide when a late tenant becomes a legal matter
Bills and the books
Owen- Reads the bills you forward, picks the property and the expense account, and posts them to the ledger
- Keeps a real double entry journal, a trial balance, a balance sheet and a per property P&L
- Tracks mortgage and loan payments, and keeps a Schedule E export ready
- Runs the month end checklist and flags anything that does not tie
- →Forward the bills in
- →Approve every payment that leaves your account
- →Press close on the month, and file your own return
Repairs and vendors
Diego- Triages every work order the moment the tenant files it, photos and all
- Sources the trade from your own vendor list and puts the scope in writing
- Runs a bid request when the job is worth more than one number
- Ties the invoice back to the work order and the property that owns it
- →Award the job
- →Arrange access to the unit
- →Pay the vendor — they bill you directly, at their rate
Compliance and notices
Lena- Holds the landlord tenant statute for all 50 states and DC, with section level citations in 12
- Checks a notice against the notice period at that address before you serve it
- Reviews every outbound tenant message for fair housing risk
- Puts the statute she read into the audit trail behind the decision
- →Serve the notice yourself, per your state's service rules
- →Make the legal call — Lena briefs, she does not decide
- →Hire an attorney if it escalates
Talking to tenants
Mira and Rachel- Drafts tenant messages that go out under your name once you approve them
- Gives tenants a portal for rent, requests, documents and routine questions at any hour
- Watches the tenant inbox after hours and hands you a morning summary, urgent first
- Keeps the tone landlord safe and every exchange on the record
- →Answer your own phone if a tenant rings it
- →Decide what actually gets sent
- →Handle the conversation that needs a human
Want the mechanics rather than the split? See how each one works.
Nothing leaves your name until you say so.
Every notice, message, lease and payment is drafted and then stops, waiting for you. There is no setting that turns that off, no tier that removes it, and no action an agent takes on its own. The audit log keeps what was drafted, what you approved, and when.
What the right-hand column actually costs you.
A 4-door portfolio, average month, no big leasing events.
Spreadsheets, Zelle, manual notices, phone calls, vendor texts.
Mostly reading what the agents drafted and approving it.
And the things we do not do at all
Finding this out in month two is worse than deciding against us in week one. So here it is in week one.
- We do not come to the property
No showings, no walkthroughs, no inspections, no lockbox runs. Manorway is remote first, and that is a large part of why it is $20 a door and not eight percent of your rent.
- Your phone stays your phone
Tenants reach you through their portal and an inbox that is watched around the clock, with anything urgent routed to you first. When a tenant calls, it is your number they dial and you they reach. We never put a Manorway voice between you and your tenant.
- We do not hold your money
Rent moves through Stripe into your account. We never hold a security deposit, never operate a trust account, and never take a cut of a vendor invoice.
- We do not file evictions
Lena fills in the notice your state requires, computes the last day to comply, keeps the proof of service and builds the file your attorney will ask for. The filing is your attorney's, at their rate. We cannot represent you.
Is this a fit for you?
If you want the paperwork, the deadlines, the books and the follow-ups handled, but you intend to stay the one making the calls on your own rentals, then yes. If you want somebody else to take the property off your hands entirely — answer the tenant, show the unit, run the repair without you — then no, and a local property manager is the honest answer.